Dispatchers
Dynamic Route Planning and Optimization
Provide drivers with the best optimized route calculated based on drivers capacity, ETA, traffic conditions, SLAs and other criteria. Our algorithms cater for different delivery models including multiple pickups and multiple drop-offs
Automated Dispatching
Assign orders automatically to drivers through our smart algorithms that consider drivers proximity from stores, capacity, workload, ETA, vehicle type, payment type, employment type, driver rating, SLAs, distribution models, and other criteria
Real Time Tracking
Track drivers in real-time on a map interface. Enable your operations team to know where drivers are at all times. Track order journey with time stamps from the time order is created until it is delivered
Multiple Fleet Management
Manage multiple fleets of drivers who operate out of different zones. Our system can be integrated easily with third party courier companies to manage internal and external fleet from one place
Advanced Search and Filters
Use our advanced search and filters capabilities to find information faster. Find information based on date, order ID, order status, team, drivers, pickup locations, brands, and others
QR Code
Generate QR code for each store. Ask your drivers to scan the QR code as a proof of arrival at store before picking up orders. QR codes are used together with GPS to ensure drivers’ check-ins
Manual Dispatching
Override the pre-configured automated dispatching logic and take control over driver assignment at any time
Real Time Tracking
Track drivers in real-time on a map interface. Enable your operations team to know where drivers are at all times. Track order journey with time stamps from the time order is created until it is delivered
Automated Dispatching
Assign orders automatically to drivers through our smart algorithms that consider drivers proximity from stores, capacity, workload, ETA, vehicle type, payment type, employment type, driver rating, SLAs, distribution models, and other criteria
Multiple Fleet Management
Manage multiple fleets of drivers who operate out of different zones. Our system can be integrated easily with third party courier companies to manage internal and external fleet from one place
Dynamic Route Planning and Optimization
Provide drivers with the best optimized route calculated based on drivers capacity, ETA, traffic conditions, SLAs and other criteria. Our algorithms cater for different delivery models including multiple pickups and multiple drop-offs
Manual Dispatching
Override the pre-configured automated dispatching logic and take control over driver assignment at any time
QR Code
Generate QR code for each store. Ask your drivers to scan the QR code as a proof of arrival at store before picking up orders. QR codes are used together with GPS to ensure drivers’ check-ins
Advanced Search and Filters
Use our advanced search and filters capabilities to find information faster. Find information based on date, order ID, order status, team, drivers, pickup locations, brands, and others
Operations Managers
Map TV
Monitor your drivers status and location, orders status, SLAs, and alerts from one holistic map view in real time
SLA Monitoring
Use our SLAs Monitoring dashboard to monitor your SLAs and receive real-time alerts for any SLA failure by any team or store
Order Clubbing
Assign more than one order from one or more brands to the same driver. Our algorithms merge orders automatically based on pre-configured business logic and SLAs
Reliable ETA
Our algorithms rely on drivers’ estimated time of arrival (ETA) for improved Automated Dispatching, route optimization, and drivers’ utilization
Drivers Pooling
Optimize and improve your fleet utilization rate by sharing a pool of drivers among multiple stores within the same area. Our driver pooling feature is powered by our route optimization algorithms to ensure on-time deliveries and compliance to SLAs
Smart Analytics
Analyze and visualize the performance of your orders, stores, and drivers right in your dashboard. Unlock more insights by exporting raw data to be used in any reporting platform. Use our advanced heat map to visualize orders’ density across your stores and optimize fleet capacity
Map TV
Monitor your drivers status and location, orders status, SLAs, and alerts from one holistic map view in real time
Drivers Pooling
Optimize and improve your fleet utilization rate by sharing a pool of drivers among multiple stores within the same area. Our driver pooling feature is powered by our route optimization algorithms to ensure on-time deliveries and compliance to SLAs
Order Clubbing
Assign more than one order from one or more brands to the same driver. Our algorithms merge orders automatically based on pre-configured business logic and SLAs
Reliable ETA
Our algorithms rely on drivers’ estimated time of arrival (ETA) for improved Automated Dispatching, route optimization, and drivers’ utilization
SLA Monitoring
Use our SLAs Monitoring dashboard to monitor your SLAs and receive real-time alerts for any SLA failure by any team or store
Smart Analytics
Analyze and visualize the performance of your orders, stores, and drivers right in your dashboard. Unlock more insights by exporting raw data to be used in any reporting platform. Use our advanced heat map to visualize orders’ density across your stores and optimize fleet capacity
Cashier and Accountants
Cash Collection
Allow your cashiers and supervisors to collect cash from the fleet against the Cash on Delivery orders
Cash Alerts
Ensure that drivers do not exceed the permitted cash limit in hand by configuring different alerts. Alerts can range from warning drivers to preventing them from receiving additional orders until the cash is handed to their cash center
Cash Transfer
Provide your accountants with a tool to manage and monitor cash transfers between cashiers and cash centers, and bank transfers
Cash Collection
Allow your cashiers and supervisors to collect cash from the fleet against the Cash on Delivery orders
Cash Alerts
Ensure that drivers do not exceed the permitted cash limit in hand by configuring different alerts. Alerts can range from warning drivers to preventing them from receiving additional orders until the cash is handed to their cash center
Cash Transfer
Provide your accountants with a tool to manage and monitor cash transfers between cashiers and cash centers, and bank transfers
Drivers
Intuitive Mobile App
Our simple mobile interface makes it easy to access real-time customer info and order details and to navigate the pickup and delivery routes
Tasks Notification
Your drivers will not miss any order. Our App enables push notifications for incoming orders that must be acknowledged and accepted by drivers
Electronic Proof of Pickup
Enforce drivers to scan QR codes when they arrive to the store and to take photos of the items they pickup as a proof of pickup
Electronic Proof of Delivery
Avoid delivery mistakes by enforcing one or more proof of delivery requirements such as photos, signature, and notes
Route Optimization
Help your drivers take the most efficient route to pickup and drop-off locations, which reduces delivery time and lowers fuel cost
In-App Messaging
Enable drivers to communicate easily with customers
Driver Wallet
Provide drivers with in-app wallets to keep track of all cash in hand from all the transactions
Intuitive Mobile App
Our simple mobile interface makes it easy to access real-time customer info and order details and to navigate the pickup and delivery routes
Tasks Notification
Your drivers will not miss any order. Our App enables push notifications for incoming orders that must be acknowledged and accepted by drivers
Electronic Proof of Pickup
Enforce drivers to scan QR codes when they arrive to the store and to take photos of the items they pickup as a proof of pickup
Electronic Proof of Delivery
Avoid delivery mistakes by enforcing one or more proof of delivery requirements such as photos, signature, and notes
In-App Messaging
Provide drivers with in-app wallets to keep track of all cash in hand from all the transactions
Driver Wallet
Enable drivers to communicate easily with customers
Route Optimization
Help your drivers take the most efficient route to pickup and drop-off locations, which reduces delivery time and lowers fuel cost
Customer
Automatic Status Updates
Engage your customers and minimize follow-up calls to your call center. Keep your customers updated at each stage of order delivery with automatic SMS notifications
Flexible Location Update
Enhance your service by receiving customers feedback about the delivery process and enabling them to rate the drivers after each delivery
Driver Tracking URL
Provide your customers with tracking links to see the drivers route on the map in real-time
Customer Communication
Customers can call or chat directly with drivers during the delivery process
Customer Feedback
Enhance your service by receiving customers feedback about the delivery process and enabling them to rate the drivers after each delivery
Automatic Status Updates
Engage your customers and minimize follow-up calls to your call center. Keep your customers updated at each stage of order delivery with automatic SMS notifications
Driver Tracking URL
Provide your customers with tracking links to see the drivers route on the map in real-time
Flexible Location Update
Enhance your service by receiving customers feedback about the delivery process and enabling them to rate the drivers after each delivery
Customer Communication
Customers can call or chat directly with drivers during the delivery process
Customer Feedback
Enhance your service by receiving customers feedback about the delivery process and enabling them to rate the drivers after each delivery
Integrations
With the full documented API, our system can be easily integrated with any Point of Sale and third-party logistics providers