Learn how Herfy improved delivery outcomes by 87% through training and daily reports of driver performance, improving driver adoption and compliance by 46%.
Herfy Boosts Delivery Efficiency by 87%
“Lyve’s Delivery Management System has helped streamline our operations, while improving SOS and driver performance. The software and the application are straightforward and easy to use for employees and drivers alike.”
– Mohammad Hussein, IT Director at Herfy KSA
How Herfy Achieved Delivery Efficiency with Driver Training and Daily Reports
Herfy, a fast-food chain in Saudi Arabia, faced challenges with driver adoption and compliance, leading to inefficiencies in their delivery process.
To address this, Herfy turned to Lyve. Following an extensive analysis, Lyve determined that daily driver performance reporting was the key to raising delivery outcomes. Through these efforts, Herfy was able to significantly improve their delivery outcomes and efficiency, ultimately enhancing the customer experience.
The Results
| Pilot (1 Month) | Scale up (8 Months) | |
| Number of Stores | 159 stores | 182 stores |
| Orders Created | 97,910 | + 100% (Peak) |
| Orders Delivered | 42,261 | + 87% |
| SOS | 40.02 | + 10% |
| Auto Assignment | 40.59% | + 12% |
87
Improved delivery outcomes
2
Orders created in peak month
46
Increase in drive compliance
