Privacy Policy

Read all about how we use your data internally and how we protect it against malicious usage.

One Click Technology Ltd. its affiliates, subsidiaries and/or contracted business partners (“LYVE“, the “Company“, “we“, “us“, and “our“) are committed to protecting and respecting your privacy and the privacy of the customers you serve. This Privacy Policy (the “Policy“) sets out the ways in which we collect, store, disclosure, use, process and protect personal information about you when you visit our website [lyveglobal.com] through any computer and mobile application, (the “Website“), use any of our services (the “Services“), communication with us or by dealing with a client who uses our Services.

By providing us with your personal information (or if you are a customer of our client, by providing such information to us via the client) you expressly consent to us processing your personal information in accordance with the terms of our Policy.

By “personal information” we mean information that can be associated with a specific person and can be used to identify that person.

We may amend our privacy policy at any time by posting a revised version on the Website. The revised version will be effective at the time we post it and, following such posting, your continued use of the Website and/or Services (directly or indirectly) will constitute your express consent to us continuing to process your personal information in accordance with the terms of our revised privacy policy.

This Policy does not apply to third parties’ sale channel and/or social networks you use unless otherwise herein specified. LYVE encourages you to consult directly with such third-parties about their privacy practices.

If you are a citizen of or reside in a country within the European Union/ European Economic Area; the United States of America; or Switzerland, our collection, use, disclosure, process and/or otherwise of your personal information may be subject to different treatment and adhere to different regulations and you are advised to contact us so we can share with you the privacy policies applicable to you.

Collection of Personal Information

We collect personal information you provide directly to us by interacting with us as a current, prospective or former client, create an account to access certain features of our Services, send us an email, or otherwise communicate with us.

Personal information collected shall include your name, company name, address, email address and phone number(s).

We also collect data about how and when you use and/or access your account on the Website (directly or indirectly) or sign up for an account, including information about the device and browser you use, your network connection, your IP address, and information about how you browse through the LYVE interface.

We use this information to give you access to and improve our Services, personalize the Services for you, analytical purposes and/or provide you with advertising or marketing.

Where we need to verify your identity (for example, if there are concerns around identity theft, or if you call into support and we need to authenticate your account), we may request that you provide us with government-issued identification information.

We may additionally access  information shared on your social networking channels such as your followers, the users you follow, history and ordering details, and other information in your account profile. LYVE reserves the right to combine information collected from outside sources with other information in its possession.

We may use your Internet protocol (or IP) address (which is a unique number assigned to your computer server or your Internet service provider (or ISP)) to analyse user trends and improve the administration of the Website. We may also collect information about your computer (for example, browser type) and navigation information (for example, the pages you visit on the Website) along with the times that you access the Website.

Finally, we will use personal information in other cases where you have given us your express permission.

Use of Personal Information

When you provide your Personal information to us, you are deemed to have authorized us to collect, retain and use that Personal information for the following:

We use this information to provide you with our Services; for example, to confirm your identity, contact you, and provide you with advertising and marketing relevant to you. We also use this information to make sure that we comply with legal requirements.

We additionally use the information we collect from and about you, as interested party, clients, or clients customers, for a variety of purposes, including to:

  • Generate and review reports and data about, and to conduct research on our and the client’s user base and Service usage patterns;
  • Carry out our obligations and enforce our rights arising from any contracts entered into between you and us;
  • Performing research or statistical analysis in order to improve the content and layout of the Website, to improve our product offerings and Services, and for marketing and promotional purposes;
  • For analytics purposes, including to analyze and track data, determine popularity of certain content, and better understand your online activity.
  • We use your name, phone number, residential address, email address and fax number (“Marketing Data“) to provide notices, surveys, product alerts, communications and other marketing materials to you relating to (i) client goods and services offered by us as part of the Services; and (ii) promotion of our Services and the Website.

Finally, we may use the information we have collected from you to enable us to display advertisements to our advertisers’/service providers’/clients’ target audiences.

Control Over and Access To Personal Information

We understand that you have rights over your personal information, and take reasonable steps to allow you to access, correct, amend, delete, port, or limit the use of your personal information. You can update many types of personal information, such as contact information, directly within your account settings. If you are unable to change your personal information within your account settings, or if you are concerned about data collected as you visit the Website or use our Services, please contact us to make the required changes.

Disclosure to Third Parties

We may share your personal information (whether applicable to interest party, client or its customers) with a variety of third parties, advertisers and service providers to help for our provision of the Services, analytics purposes, and any support required in relation thereto. Such parties receiving the disclosed information are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

We engage certain trusted third parties to perform functions and provide services to us, including cloud hosting services, payment gateway processors, off-site backups, email service providers, and customer support providers. We will only share your personal information with third parties to the extent necessary to perform these functions, in accordance with the purposes set out in this Privacy Policy and applicable laws.

We may also use or disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Service; (b) protect and defend our rights or property, the Service, the clients or their customers, and (c) act under emergency circumstances to protect the personal safety of us, our affiliates, or their users of the Service or the public. This includes exchanging information with other companies and organizations for fraud protection.

In the event of a corporate sale, merger, reorganization, dissolution, or similar event, your personal information may be sold, disposed of, transferred, or otherwise disclosed as part of that transaction.

You agree that we may disclose and transfer, for the purposes specified above, your personal data to other affiliated companies. Any personal data supplied by you will be retained by us and will be accessible by our employees, and any third parties referred to above, for or in relation to any of the purposes stated in this article.

Third Party Website Links

The Website may contain information about our clients, advertisements and/or links to other websites and/or third-party, therefore this Privacy Policy does not apply to these third party site. The privacy policies and data protection of those other parties may differ from ours, and we have no control over the information that you submit to those third parties, whether acting through us or directly with such third parties. You should read the relevant privacy policy for those third-party sites before responding to any offers, products or services advertised by those parties.

Please be aware that we are not responsible for the privacy practices or procedural safeguards of such other websites. We encourage you when you leave the Website to read the privacy statements of each and every website you visit and/or domains outside LYVE redirected to if you intend to provide personal information to such. We do not guarantee the security of any information shared in this respect.

Cookies

Like many websites, the Website uses ‘cookie’ technology (small computer files placed on your computer’s hard drive). When you go to a particular website pages on the Website, the cookie identifies your browser with a unique, random number.

We use cookies to understand and save your preferences for future visits, to advertise to you or serve targeted ads to you on other sites, to provide aggregate data and site interaction so that we can offer a better site experiences and tools in the future and/or as part of our Services.

You have the ability to decline or delete cookies however you may be unable to some features of our Website or ads and promotions, may not work, or may not work as designated.

Data Retention

We may retain your personal information as long as you continue to use the Services, have an account with us, or for as long as is necessary to fulfil the purposes outlined in the policy.

You can ask to close your account by contacting us at the details below, and we will delete your personal information on request.

We may, however, retain personal information for an additional period as is permitted or required under applicable laws, for legal, tax, or regulatory reasons, or for legitimate and lawful business purposes.

We may also retain information in an aggregated and/or anonymized form.

Subject to applicable laws, LYVE may retain information after your account deletion in the event of an unresolved issue related to your account or dispute.

Security

We are concerned about ensuring the security of your personal information. We exercise great care in providing secure transmission of your information from your device to our servers. Personal information collected by our Service is stored in secure operating environments that are not available to the public. We follow industry standards on information security management to safeguard sensitive personal information entrusted to us and take every precaution to safeguard such information from unauthorised access, use or disclosure. All personal information is encrypted.

Our security procedures mean that we may occasionally request proof of identity before we disclose your Personal Information to you.

Please understand, however, that while we try our best to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.

Permissible Age

The Services are not intended for users under the age of 18, unless permitted under applicable local laws (Permissible Age). We do not knowingly collect any personal information from users or market to or solicit information from anyone under the Permissible Age. If we become aware that a person submitting personal information is under the Permissible Age, we will delete the account and any related information as soon as possible.

Changes to this Privacy Policy

If we decide to change our Privacy Policy, we will post those changes on this page.

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